Grace - Marble
I haven't received my order that i placed on 04/Oct and i have emailed firstname.lastname@example.org but no response so far. My order number 2720
<p></p><p>We are extremely sorry to hear that you have not received your order. Our priority is your satisfaction, and it's clear that this has not been met, so we would love to resolve this for you.</p>
<p></p><p>So that we can assist you with this, can you please email us at <a href='mailto:email@example.com'>firstname.lastname@example.org</a> with your order number so that we can look into this and reissue your order for you.</p>
<br><br>The MANA team.</p>
Response to updated review:
<p>Please see the below email we sent to you on 2nd November 2020 at 3.37pm. (please check your spam folder)</p>
<p>Thank you for your email.</p>
<p>We can confirm that this order was sent with our courier on October 16th- tracking number xxxx (tracking hidden from this response for privacy)
<br>We have just looked into the tracking for you and it's advising from our end that the package was not picked up (however all of our packages have been collected since this date) so we have escalated this with our courier for further information.
<br>To ensure you incur no further delay, we are reissuing your package for you. We will schedule this for you and provide you with a new tracking number within the next 24 hours.
<br>We wish to take this opportunity to apologise for the negative experience you have has whilst shopping with MANA, and we hope that we are able to resolve this for you asap.
<p>You have also been emailed your new tracking number- for privacy, we will resend this email to provide you with your new tracking number.</p>